Terms of Service

About these Terms

These Terms of Service (the “Terms”) govern your use of the StreamNovo website and of the StreamNovo IPTV subscription service (together, the “Service”). In these Terms, “StreamNovo”, “we”, “us” and “our” refer to the team that operates the Service, and “you” refers to the person who visits the website, requests a trial or buys a plan.

StreamNovo is an online service run by an independent team that works remotely. We do not have offices or premises open to the public. You can reach us at any time through our Contact page, and that is where official notices about your account should be sent.

By requesting a free trial, placing an order or using the Service, you confirm that you have read these Terms, together with our Refund Policy, Privacy Policy and Cookie Policy, and that you accept them. If you do not agree, please do not use the Service.

Who can use the Service

You must be at least 18 years old and legally able to enter into a contract in your country. When you order, you confirm that the information you give us, including your name and email address, is accurate and belongs to you.

You are responsible for making sure that subscribing to and using an IPTV service is permitted where you live and where you watch. If it is not, you must not use the Service.

What the Service includes

A StreamNovo plan gives you access, over the internet, to live TV channels and events, and to a library of films and series on demand, through a compatible player app installed on your own device.

• Login details. After payment is confirmed, we send your login details by email: a username, a password and a server address, or an M3U link. These details are personal to you.
• Devices. Each plan allows a set number of screens to play at the same time (1, 2, 3 or 4), as chosen when you order. You may install the app on more devices, but only that number can watch simultaneously.
• Player apps. The player apps you use (such as TiviMate, IPTV Smarters, IBO Player Pro, OTT Navigator or VLC) are made by independent developers. They are not part of the Service, and any activation fee they charge is paid to them, not to us.
• Your equipment. You need a compatible device and a stable internet connection. You are responsible for your equipment, your internet access and any data charges from your provider.

Channels and on-demand content

The channel list, the events and the on-demand library change over time. Channels may be added, renamed, moved or removed, and sports events are only available while they are live. The figures and the channel list shown on our website describe the Service as it stands on the date shown, and are given for information.

We do not guarantee that a particular channel, programme, film, series or event will be available at a given time, or for the whole length of your plan. If something matters to you, please check the channel list or ask us before you order, and use the free trial to test it.

StreamNovo does not produce the programmes it carries and does not own them. Channel names, programme titles, logos and other trademarks belong to their respective owners and are shown only to identify the content.

Free trial

We offer a free trial so that you can test the Service on your own device before you pay. The trial gives full access for 24 hours on one device and requires no payment card. It is limited to one trial per person and per household. We may refuse or end a trial if we detect repeated or abusive requests.

Plans, prices and payment

• Plans. Plans are available for 1, 3, 6 or 12 months. Your plan starts when your login details are sent and runs for the period you paid for.
• Prices. Prices are shown in US dollars on our Pricing page. Taxes may apply depending on your country. The price you pay is the price shown at checkout when you place your order.
• Payment. The payment methods available are shown at checkout, for example card or PayPal, cryptocurrency (USDT or USDC) or a gift card. No payment is taken on our website: after you place your order, our team emails you the payment instructions, from our official address only. Never pay using details received from anyone else. We do not see or store your full card details. Your order is confirmed once we have received the full amount.
• Cryptocurrency. Send the exact amount, on the network shown with our wallet address. Funds sent on another network, or to an address that is not in our instructions, cannot be recovered.
• Gift cards. Our team checks a gift card code before your order is confirmed. A card that is invalid, already used or worth less than the order total does not pay for the order.
• Unpaid orders. An order waits for your payment, and we send one reminder 24 hours after the payment instructions. We never cancel an order automatically, but we may cancel one that stays unpaid, and you can ask us to cancel yours at any time.
• Renewal. Plans are paid in advance for the period you choose and are not renewed automatically. To keep watching when your plan ends, you simply place a new order.
• Price changes. We may change our prices at any time. A change never affects a plan you have already paid for.

Immediate start and your right to cancel

The Service is a digital service that we start providing as soon as your login details are sent. When you place your order, you ask us to start the Service immediately.

In some countries, consumers have a legal right to cancel an online purchase within a set period. Where that right applies to a digital service that starts immediately at your request, you acknowledge that it ends, or is reduced, once the Service has started, as the law allows. Refunds are then handled under our Refund Policy, which gives you 7 days to report a problem on our side that stops you from using the Service.

Your login details

Your login details are confidential and for your own household. You must keep them safe and must not publish them, share them outside your household, or give them to anyone to resell. You are responsible for any use of the Service made with your login details. If you think they have been exposed, contact us and we will replace them.

Acceptable use

The Service is for your personal, private and non-commercial use. You agree not to:

• use more screens at the same time than your plan allows, or share your access beyond your household;
• resell, rent, sublicense or redistribute the Service or your login details, unless you have a reseller agreement with us;
• show the Service in public or commercial places, such as bars, restaurants, hotels or shops;
• record, copy, rebroadcast or make available any stream or content obtained through the Service;
• copy, scrape or republish our channel list, guides, texts or other website content, in whole or in part, or use automated tools to collect it;
• try to bypass our security, test our systems for weaknesses, or overload or disrupt the Service;
• use the Service in breach of any law that applies to you.

Availability of the Service

We work to keep the Service available and stable at all times, but no online service can run without interruption. The Service may be briefly unavailable during maintenance, updates or events outside our control, and picture quality can vary with your internet connection and device.

If you experience frequent or continuous interruptions, or a serious technical problem, please contact our support team: we will investigate and do our best to fix it quickly. If the problem comes from our side and we cannot fix it, our Refund Policy explains when you can be refunded.

Customer support

Our support team is available 24/7 through the channels listed on our Contact page. We help you install the Service on your devices and answer your questions about your account. We cannot provide support for devices, apps or networks that we do not control, but we will always point you in the right direction where we can.

Suspension and termination

We may suspend or end your access, without refund, if you seriously or repeatedly break these Terms, in particular the rules on login details and acceptable use, if you open a chargeback or payment dispute without first contacting us, or if we reasonably suspect fraud. Where possible, we will contact you first and give you a chance to explain or put things right.

You may stop using the Service at any time. Your plan then simply ends at the end of the period you paid for.

Our website and content

The StreamNovo name and logo, the design of our website, our texts, guides, videos, images and our channel list are our own work and are protected by intellectual property laws. You may view them and print them for your personal use. Any other use, including copying, republishing or adapting them, requires our written permission.

Our responsibility

We provide the Service with reasonable care and skill. To the extent the law allows:

• we are not responsible for problems caused by your device, your internet connection, your network or the player apps you use, or for events outside our reasonable control;
• we are not responsible for indirect or unforeseeable losses, such as loss of profit, loss of data or loss of opportunity;
• our total responsibility to you for any claim related to the Service is limited to the amount you paid for the plan concerned.

Nothing in these Terms limits any responsibility that cannot be limited by law, or the rights you have as a consumer under the mandatory laws of your country of residence.

Resellers and affiliates

If you join our reseller or affiliate programme, the terms of that programme also apply to you, including our Affiliate Program Terms. If they conflict with these Terms on a programme-related matter, the programme terms prevail.

Changes to these Terms

We may update these Terms to reflect changes to the Service, to the law or to our practices. The date at the top of this page shows when they were last updated. If a change is significant, we will tell you by email or on our website before it takes effect. The version in force when you placed your order applies to that order.

Questions and complaints

If you have a question or a complaint, please contact us first through our Contact page. Most issues can be solved quickly, and we will always try to find a fair solution with you. If we cannot agree, you remain free to use any remedy available to you under the laws of your country of residence.

If any part of these Terms is found to be invalid, the rest remains in force. If we do not enforce a right straight away, we may still enforce it later.