Frequently asked questions

IPTV (Internet Protocol Television) brings live TV and on-demand video to your screen over your internet connection, instead of a satellite dish or a cable box. With a StreamNovo IPTV subscription, one login opens 50,000+ live channels and events, 165,000+ movies and 37,000+ series in a player app on the devices you already own.

A compatible device, a stable internet connection and a player app. Our setup guides show you which app to install on each device, with a short video and written steps.

Request your trial and you receive test login details by email. You get 24 hours of full access on one device, with no payment card needed. It is the best way to check that your channels and your connection work well before you choose a plan.

We email your login details as soon as your payment is confirmed. Paying by card or PayPal? The payment instructions reach you by email right after you order. Paying with a gift card? Our support team tells you which card to get, or checks the code you entered at checkout. Check your spam folder if you do not see our email.

They are two ways to load your subscription into a player app. An M3U link is a single web address that holds your channel list. An Xtream Codes login is a username, a password and a server address. We send the format your app needs, and our guide to M3U and Xtream Codes explains the difference.

Plans last 1, 3, 6 or 12 months, for 1, 2, 3 or 4 screens at the same time. Every plan includes the full channel line-up and the on-demand library; longer plans cost less per month. See all prices on our Pricing page.

The methods available are shown at checkout: card or PayPal, cryptocurrency (USDT or USDC) and gift cards. They can vary by country and over time. No payment is taken on our website: after you order, our team emails you the payment instructions, from our official address only.

No. Plans are paid in advance for the period you choose and are never renewed without you. When your plan ends, you simply place a new order to keep watching.

Prices are shown in US dollars, and taxes may apply depending on your country. There is no setup fee. Some player apps charge their own activation fee: it is paid to the app's developer, not to StreamNovo.

Yes. Contact our support team with your order number and the change you want: we tell you the options available for your plan.

Any device that runs a compatible player app: most smart TVs (Samsung, LG), Android TV boxes, Fire TV Stick, iPhone, iPad, Android phones and computers. The setup guides list the app for each one.

It depends on your device: TiviMate and OTT Navigator are excellent on Android TV and Fire TV, IBO Player Pro and IPTV Smarters on smart TVs, IPTV Smarters on iPhone and iPad, and VLC on computers. Our guide to IPTV player apps compares them.

Yes. Install a compatible player app on your Fire TV Stick, then enter your login details. Our step-by-step videos cover TiviMate, IPTV Smarters and IBO Player Pro on Fire TV Stick.

Yes. Choose 1, 2, 3 or 4 screens when you pick your plan: that is the number of devices that can play at the same time. You can install the app on more devices, but only that number can watch at once.

Yes. Install the player app on the new device and enter the same login details. Nothing to cancel on the old one, as long as you stay within the number of screens of your plan.

A stable connection matters more than raw speed. As a guide, plan for about 10 Mbps per screen in HD and 25 Mbps per screen in 4K. A wired connection, or a strong Wi-Fi signal near the TV, gives the smoothest picture. Our internet speed guide and buffering guide go into detail.

No, StreamNovo works without one. If you use a VPN, choose a fast server close to you: a slow VPN is a common cause of buffering.

50,000+ live channels and events from 80+ countries, in every plan. Browse them country by country, or search a channel by name, in our channel list.

Search it in the channel list, then try it with the free trial. The line-up changes over time, so if a channel really matters to you, ask us before you order.

Yes: 165,000+ movies and 37,000+ series on demand, in more than 20 languages, from the latest releases to complete box sets, kids' films, documentaries and anime. Audio and subtitles vary from one title to another.

Yes. Sports channels and event channels are included in every plan: see the Sports & events tab of the channel list. Event channels carry each match or show while it is live, and availability can change from one event to another.

Yes, thousands of channels come with an electronic programme guide, shown by player apps such as TiviMate, IPTV Smarters or IBO Player Pro. Guide data depends on each channel.

You can ask for a refund within 7 days of your payment when a problem on our side stops you from using the service, such as frequent or continuous interruptions or a serious technical problem that we cannot fix. A change of mind, or a problem caused by your connection, your device or a player app, is not covered. Read the full Refund Policy.

Send your request through our Contact page, with the topic “Payment and billing”, within 7 days of your payment. Include your order number, your device and app, and a short description of the problem. We first try to fix it with you; if we cannot, we refund you to your original payment method.

Your login details are for your own household, within the number of screens of your plan. Sharing them outside your household or reselling them is not allowed, as explained in our Terms of Service. Want to resell StreamNovo? See our reseller program.

Yes. Our website uses an encrypted connection, payments go through secure payment providers, and we only collect what we need to provide the service. Our Privacy Policy explains how we protect your data.

Our team is available 24/7 on WhatsApp, Telegram and email, through our Contact page. A real person replies, in the language you write in, and helps you set up every device.

Yes. As an affiliate, you earn 20% on the first 3, 6 or 12-month order of every new customer you refer, while they save 10%. As a reseller, you buy credit packs and sell StreamNovo subscriptions to your own customers.